Dear Fixer: After paying off our mortgage with Fifth Third Bank, they issued a release of lien to the Lake County, Ind., recorder's office with the incorrect spelling of my husband's last name.
Thanks to the bad economy, empty storefronts are an unfortunately common sight these days. And if you've just bought a big item from a store that is no more, you could be in a bind if there's a problem.
Dear Fixer: A contractor installed DirecTV in our condo on April 20. I was informed that I would need two remotes to access the TV; the TV could not be programmed, and in order to use the DirecTV On Demand feature, I would have to purchase a router and connect to my computer.
Dear Fixer: Alitalia will not credit me for the miles I earned as a participant in their MilleMiglia program.
Dear Fixer: I went to Kishwaukee Hospital in December 2000 for an emergency visit. I was under my father's insurance at the time. We thought the claim was taken care of.
Dear Fixer: Since mid-November, my neighbors and I have had a horrible problem with our Verizon phone service.
Dear Fixer: Beneficial (part of the HSBC Group) recently closed its offices and now you have to pay your bills online.
When Sylvia paid $1,700 for a used car at an auto auction, she expected to be able to drive it for more than 30 days.
Dear Fixer: ADT Security Services accidentally received two payments from me.
Dear Fixer: Please help! We are members of a worldwide charitable group that helped 12 million people last year, the Society of St. Vincent de Paul. Our local conference operates out of St. Thomas More Parish in Elgin. The problem we face is that ComEd has our money that was intended to help someone and won't return it.
Dear Readers: The Fixer will never forget a letter from Dan, a frustrated former pizza delivery guy who wrote in after last year's annual "turning the tables" feature, in which we let small-business owners and front-line workers vent about their most obnoxious customers.
